Frequently Asked Questions

0824 Telco (Telepassport Communications Pty Ltd) holds and operates the 0824 VoIP number range in Namibia. When you get an 0824 number through us you work directly with the range operator — there is no reseller or middleman.

Plans start at N$99 per user per month. The Enterprise Cloud PBX plan is N$198 per user per month on a 12-month contract (N$398 month-to-month), the Ultimate plan is N$278 (N$478 month-to-month), and a SIP trunk starts at N$549 per month with 4 concurrent calls (N$649 month-to-month). Prices exclude 15% VAT. See the pricing section for full detail.

Outbound calls to every Namibian number — landline or mobile — are billed at a flat N$0.49 per minute with per-second billing. There are no peak/off-peak windows and no per-call connection fees.

In most cases yes. We check whether your current number range can be ported to our network as part of your setup, and can allocate numbers from our own 0824 range instantly while the port is in progress so you are never without service.

Simple single-extension setups can activate the same day — usually within a few hours of sign-up. Multi-extension PBX setups with IVR, ring groups and team training typically take 1–3 business days. Provisioning is done in-house.

No hardware is required. The free Linkus app runs on iOS, Android, Windows, Mac and any web browser. If you prefer physical IP desk phones we supply and configure those too, but most customers start with the app.

Yes. We provide Microsoft Teams Calling via Direct Routing, so your team can make and receive Namibian landline and mobile calls from inside the Teams app — no separate phone app and no desk handsets required.

There is a once-off provisioning fee that covers building and configuring your cloud PBX instance, setting up extensions and call flows, number allocation, and a handover session with your team. The fee depends on complexity.

Because the PBX is cloud-hosted, a power cut at your premises does not affect the system itself. Calls can be diverted to mobiles or forwarded to a colleague who still has connectivity. Only your local devices are affected.

Yes. As long as you have internet access your 0824 number works exactly the same in Cape Town, London or Windhoek. Callers in Namibia dial your local number at local rates; you answer on Linkus anywhere.

12-month contract plans are priced lower per user (for example Enterprise at N$198 versus N$398 month-to-month). Month-to-month has no lock-in and starts at a higher rate. Extra users and concurrent calls also cost less on contract.

Yes. We build full call-centre and multi-branch setups: IVR menus, automatic call distribution, ring groups, queues, extensions with agent status, call recording and real-time monitoring, with per-branch extension plans under one 0824 branding.

Customers get a usage portal at account.0824.na where call usage, per-trunk and per-extension activity, and invoices can be reviewed. Billing is post-paid and sent monthly.

More than 100 Namibian organisations run their phone systems on the 0824 network, from single-office SMEs to national multi-branch corporates and call centres. We operate a tier one carrier-grade network licensed by CRAN.

Contact us via the website form, WhatsApp on +264 82 400 4000, or call +264 82 400 4000. Tell us how many users or extensions you need and whether you want Microsoft Teams, call centre features, or number porting, and we will send a tailored proposal.